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Last Updated: 25-04-2022

At Crestpoint Savings Union, your trust is our most valuable asset. Protecting your personal information and maintaining your privacy is central to the way we do business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, mobile applications, or banking services.

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1. Information We Collect

We may collect both personal and non-personal information when you use our services, including but not limited to:

• Personal identification details (such as name, address, phone number, email, and government-issued identification).

• Financial information (account numbers, transaction history, payment details, and income details).

• Online activity data (cookies, device information, browser type, IP address, and location data).

• Any information you voluntarily provide when contacting us or using our services.

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2. How We Use Your Information

The information we collect is used to:

• Provide, operate, and maintain your accounts and financial services.

• Process transactions securely and efficiently.

• Comply with regulatory, legal, and anti-money laundering requirements.

• Enhance customer service and improve your banking experience.

• Communicate important updates, promotions, or service changes (with your consent where applicable).

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3. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share your information in the following cases:

• With regulators, law enforcement, or government bodies when legally required.

• With trusted service providers who assist in delivering our services (such as payment processors, IT partners, or auditors).

• In connection with mergers, acquisitions, or restructuring of Crestpoint Savings Union.

• To protect our legal rights, prevent fraud, or enforce our terms and conditions.

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4. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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5. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or update your personal information.

• Request deletion of your data, subject to legal and regulatory retention requirements.

• Opt out of certain communications and marketing.

• Restrict or object to certain types of data processing.

Requests regarding your personal data can be submitted by contacting us at our official customer support channels.

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6. Cookies and Tracking Technologies

Our website and mobile applications may use cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You may control cookies through your browser settings, but disabling them may limit certain functionalities.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on our website with a new “Last Updated” date.

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8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Crestpoint Savings Union
Customer Support Department
📧 Email: info@crestpointsavingsunion.com
📞 Phone: +(1)845-683-6884
📍 Address: 2556 Elm St, Dallas, TX 75226, United States

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